CHARM TOOL
SAP ChaRM (Change Request Management) SAP ChaRM is SAP Solution Manager based tool which provides tracking and documentation of all change requests and transports for business solution development in an organization. A typical Change Request Process is initiated by a business user via service help desk. Help desk assigns Change Request (CR) to respective manager where manager validates request to take further action. Manager validates if request is valid. Manager assures, change request is approved by business logically and financially. Manager assigns CR to developer and tracks all changes from DEV to PRD system. Standard Change Request Process for Development / Enhancements New Requirement / Correction request by the Business User This requirement is validated by the Change Manager The Change Manager provides information on effort, duration and cost for this CR After approval of the CR, the CR is accepted by the SAP Development Te...